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Download MCDST Self-Paced Training Kit (Exam 70-272): Supporting by Walter Glenn, Tony Northrup PDF

By Walter Glenn, Tony Northrup

Support maximize your functionality on examination 70-272, considered one of required checks for the Microsoft laptop aid Technician Certification (MCDST), with this all-in-one education package. absolutely up-to-date for home windows XP provider Pack 2, this package packs the instruments and contours examination applicants wish most-including in-depth, self-paced education according to ultimate examination content material; rigorous, objective-by-objective overview; examination tips from a professional, exam-certified writer; and a powerful checking out suite. It additionally offers real-world eventualities, case reports, and troubleshooting labs for the talents and services you could practice to the job.Focusing on construction your skill to solve end-user incident requests approximately functions working at the Microsoft home windows XP working method within the company or domestic surroundings, this legitimate examine advisor covers configuring and troubleshooting functions, together with Microsoft workplace courses and Microsoft net Explorer; resolving matters on the topic of usability and alertness customization; configuring and troubleshooting connectivity for functions; and configuring program security measures.

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Read or Download MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Applications on Microsoft Windows XP PDF

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Extra resources for MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Applications on Microsoft Windows XP

Sample text

1-8 Chapter 1 Introduction to Desktop Support ■ Technical aptitude DSTs have a natural aptitude for computers, hardware, and software, and for configuring each. They enjoy working with the technologies, have workstations at home where they troubleshoot problems in their spare time, welcome new technologies, and show a talent for seeing the big picture in terms of networks, components, shared files and folders, and problems. Having the abil­ ity to see things holistically is the first step to becoming an expert in your field.

If you work for a telephone call center or an ISP, you will likely work in a tier structure much like the structures found in corporate environments. Case Scenario Exercises In the following scenarios, you must use what you have learned throughout the lessons in this chapter to answer questions based on a real-world scenario. Read each scenario and answer the questions. If you have trouble, review the chapter and try again. You can find answers in the “Questions and Answers” section at the end of this chapter.

Set group or local security policies for end users, including which security set­ tings a user should have, and determine what he or she can or cannot access on the network A, B, and D correctly identify the duties of a tier 1 DST. C is incorrect because desktop support technicians troubleshoot only problems that directly affect end users. They are not responsible for the company’s network. E is incorrect because DSTs do not set security policies. That work is done by network administrators in tier 2 or 3.

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