By Almut Koester
Exploring the features of alternative different types of office conversations, together with decision-making, education, briefing or making preparations, this enchanting account can pay specific consciousness to interactions with a extra social concentration, akin to small speak or workplace gossip. proposing quite a number techniques to studying such place of work discourse, Almut Koester argues for a mixture of quantitative corpus-based tools, to check particular linguistic beneficial properties in numerous genres and qualitative tools concerning an in depth research of person conversations, to discover such concerns as politeness, strength, clash and consensus-building. A corpus of conversations recorded in numerous place of work environments either within the united kingdom and the us is used all through to illustrate the interaction among audio system attaining initiatives and retaining relationships within the place of work.
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Extra info for Investigating Workplace Discourse (Domains of Discourse)
Holmes and Stubbe (pp. 63–4) group these into three categories according to ‘their overt primary “business” goals and expected outcomes’ (p. , problemsolving, collaborative task completion. Each of the above categories encompasses a variety of speciﬁc genres, a number of which are dealt with in the ABOT Corpus, although the principles of classiﬁcation are different. e. what genre they see themselves as ‘doing’. Examples from the corpus will be used to demonstrate the way in which such linguistic evidence of frames provide clues to the genre being performed.
In addition to these two types of goal, Ylänne-McEwen (1996) distinguishes ‘identity goals’, based on her analysis of interactions in travel agencies. Lampi (1986) also adopts a three-way distinction: in analysing business negotiations, she distinguishes between ‘task-orientation’, ‘interaction-orientation’ and ‘self-orientation’. Identity goals can be seen as linked to either a transactional or a relational orientation (or both), as speakers can make relevant either their institutional roles and identities (when orienting to transactional goals) or some other identity, which may be relevant in terms of a relational goal (see Chapter 1).
But the advantage of a fairly general system of classiﬁcation is that it can be applied to other workplace contexts and to other studies of spoken workplace interactions. The ABOT Corpus consists of just under 34,000 words of text transcribed from about 30 hours of audio-recorded data, approximately half from the American data and half from the British data. As the aim of the study was to examine particular features of workplace talk across a range of genres, the extracts chosen 32 Pursuing transactional goals for transcription and inclusion in the corpus are examples of generic activity recurring throughout the different ofﬁces in which data were collected.