By Kornel Terplan
Digital invoice presentment and check (EBPP) is revolutionizing the billing approach via providing on-line and genuine time presentment of invoice content material and cost offerings. EBPP is the straightforward manner of viewing billing prestige, remittance goods, and offering balances utilizing a common browser from any place. not like paper-based accounts, digital billing allows provider companies to mix billing with complicated purchaser care and superior shopper dating administration.
Electronic invoice Presentment and money provides the necessities approximately this new means of viewing and paying money owed. the writer defines uncomplicated company versions, equivalent to biller direct and diverse consolidator version innovations, allocates the fitting instruments to every of the types, and differentiates among the desires of vital industries. The textual content describes the way to construct and enforce price further functions akin to personalization, up-selling, on-line dispute administration, and higher regulate of the debts payable and receivable technique can considerably increase client care and patron dating administration on behalf of carrier providers.
About the Author:
Kornel Terplan is a telecommunication specialist with greater than 30 years of hugely profitable multi-national consulting adventure. He has supplied consulting, education, and product improvement providers to over seventy five nationwide and overseas organizations on 4 continents. He has served at the editorial board for over one hundred forty articles, 22 books, and a hundred and fifteen papers. Dr. Terplan has designed 5 community administration similar classes and performed over eighty seminar displays in 15 nations.
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Additional info for Electronic Bill Presentment and Payment (Advanced & Emerging Communications Technologies)
Depending on the business model in use, joint ventures of multiple players are highly recommended. Ⅲ Save money and time — the two highest-priority benefits — while providing better customer service, competitive advantages, and greater customer loyalty and retention. Ⅲ Support the standards, such as OFX, IFX, XML, and others, used by the vendors of EBPP solutions. , for documentation and for payments. Certain alliances will continue working with their own standards. Ⅲ Guarantee high accuracy of bills through high-quality back-office processes supported by data-collection and mediation solutions.
One of these challenges is forwarding raw data for mediation (Karvé, 1999). During the process of collecting data from switches, moving it through operations support systems, and ultimately storing it, a number of issues and concerns often come up as volumes increase. These include problems with redundancy of data. Because a number of back-end support systems rely on CDR information, there is a tendency to create multiple copies of these networks. Not only does this add to the data bottleneck, but it can also be confusing when it comes time to figure out which customer used what types of services.
The financial industry needs to be more proactive to increase the speed of development. EBPP will become the most important aspect of future online banking offerings. If one considers the bank site as a consolidated entity of insurance policies, mortgages, Internet payments, savings accounts, brokerage accounts, and financial consulting, EBPP may well be the glue that binds these services together. EBPP can accomplish this due to its “stickiness” and its ability to continuously draw the customer back to the bank site that offers these services.