Download Electronic Bill Presentment and Payment (Advanced & Emerging by Kornel Terplan PDF

By Kornel Terplan

Digital invoice presentment and check (EBPP) is revolutionizing the billing approach via providing on-line and genuine time presentment of invoice content material and cost offerings. EBPP is the straightforward manner of viewing billing prestige, remittance goods, and offering balances utilizing a common browser from any place. not like paper-based accounts, digital billing allows provider companies to mix billing with complicated purchaser care and superior shopper dating administration.

Electronic invoice Presentment and money provides the necessities approximately this new means of viewing and paying money owed. the writer defines uncomplicated company versions, equivalent to biller direct and diverse consolidator version innovations, allocates the fitting instruments to every of the types, and differentiates among the desires of vital industries. The textual content describes the way to construct and enforce price further functions akin to personalization, up-selling, on-line dispute administration, and higher regulate of the debts payable and receivable technique can considerably increase client care and patron dating administration on behalf of carrier providers.

About the Author:
Kornel Terplan is a telecommunication specialist with greater than 30 years of hugely profitable multi-national consulting adventure. He has supplied consulting, education, and product improvement providers to over seventy five nationwide and overseas organizations on 4 continents. He has served at the editorial board for over one hundred forty articles, 22 books, and a hundred and fifteen papers. Dr. Terplan has designed 5 community administration similar classes and performed over eighty seminar displays in 15 nations.

Show description

Read Online or Download Electronic Bill Presentment and Payment (Advanced & Emerging Communications Technologies) PDF

Best communications books

Communication in Organisations CMIOLP (CMI Open Learning Programme)

The recent variation of the Chartered administration Institute's Open studying Programme has been up to date to incorporate the most recent administration recommendations and methodologies. It contains present administration thoughts, the altering felony framework during which managers function and the impression of expertise within the paintings setting.

Proposal Planning & Writing

In a global of constrained investment, grantseeking is intensely aggressive. Now in its 4th variation, this typical advisor to suggestion making plans and writing deals new info and examples to aid grantseekers within the web age. New to this e-book are up-to-date web pages, together with 25% greater than within the final version.

Change Communications Jahrbuch 2010

Märkte verändern sich, Unternehmen auch. used to be oft vergessen und doch immer wichtiger wird: Veränderung braucht Kommunikation - Veränderungskommuni-kation! Nur die ermöglicht Unternehmen, den MitarbeiterInnen die Bedeutung der Veränderung zu vermitteln - und sie für den Wandel zu gewinnen. Viele Unternehmen kommunizieren ihre Change-Projekte nur unzureichend.

Mass Media Research: An Introduction

Caliber media is the results of meticulous study. MASS MEDIA learn: AN creation, 9e, exhibits you the way it happens--from content material research to surveys to experimental research--then offers specialist tips about studying the media you come across on your way of life. The 9th variation is full of examine instruments and evaluate aids that will help you reach your direction.

Additional info for Electronic Bill Presentment and Payment (Advanced & Emerging Communications Technologies)

Sample text

Depending on the business model in use, joint ventures of multiple players are highly recommended. Ⅲ Save money and time — the two highest-priority benefits — while providing better customer service, competitive advantages, and greater customer loyalty and retention. Ⅲ Support the standards, such as OFX, IFX, XML, and others, used by the vendors of EBPP solutions. , for documentation and for payments. Certain alliances will continue working with their own standards. Ⅲ Guarantee high accuracy of bills through high-quality back-office processes supported by data-collection and mediation solutions.

One of these challenges is forwarding raw data for mediation (Karvé, 1999). During the process of collecting data from switches, moving it through operations support systems, and ultimately storing it, a number of issues and concerns often come up as volumes increase. These include problems with redundancy of data. Because a number of back-end support systems rely on CDR information, there is a tendency to create multiple copies of these networks. Not only does this add to the data bottleneck, but it can also be confusing when it comes time to figure out which customer used what types of services.

The financial industry needs to be more proactive to increase the speed of development. EBPP will become the most important aspect of future online banking offerings. If one considers the bank site as a consolidated entity of insurance policies, mortgages, Internet payments, savings accounts, brokerage accounts, and financial consulting, EBPP may well be the glue that binds these services together. EBPP can accomplish this due to its “stickiness” and its ability to continuously draw the customer back to the bank site that offers these services.

Download PDF sample

Rated 4.56 of 5 – based on 8 votes