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Download Crisis Management in Chinese Organizations: Benefiting from by Ruth Alas PDF

By Ruth Alas

Provides the theoretical framework on the way to deal with crises in firms. the writer connects concern administration theories with useful examples from chinese language businesses andhow they give a contribution to higher quandary administration not just in chinese language agencies, but additionally in companies from different countries.

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Additional resources for Crisis Management in Chinese Organizations: Benefiting from the Changes

Example text

Indeed, Chinese companies need to start to deal with preventive crisis management. The current study indicates that despite the large number of crises that Chinese companies have lived through, the development of crisis management is still in the initial phase – in the majority of companies, preparation for a crisis is not sufficient. Only a few companies have adopted a profound proactive crisis management strategy. Leadership is a critical part of crisis management, including deciding on the leader of the crisis committee and the selection of a spokesperson.

Also, there were some companies that sought official help. 3 Communication spokesperson Crisis communication includes the issue of spokesperson selection. Many crisis communication researchers recommend having a single spokesperson as the external liaison in a crisis (Reilly, 1998). This helps to reduce the possibility of conflicting statements, organization values, or of contradictory explanations being released to the media (Fearn-Banks, 2007). ). Alternatively, the spokesperson can be other top executives, experts, or public relations professionals.

No-fault learning 6. Redesign Aba-Bulgu and Islam (2006) 1. Assessment of incident 2. Crisis management planning 3. Temporary resumption of operations 4. Replacement and reconstruction of tangible assets 5. Marketing and promotion 6. , Gao, J. and Vanhala, S. (2009) ‘The Crisis Management in Chinese and Estonian Organizations’, Chinese Management Studies, 3, 4, 1–10. 1 The process triangle Source: Alas, R. (2009) ‘The Triangular Model for Dealing with Crisis Management’, in J. K. Miller (eds), Managing in a Global Economy XIII, Rio de Janeiro, Brazil, June 21–25, 442–469.

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