By C. Ashurst
Drawing at the author's contemporary and ongoing learn this publication explores how you can construct the organizational strength to understand the strategic capability of knowledge expertise. It tackles the distance among thought and perform and the way to achieve wider adoption of profitable socio-technical and benefits-driven methods to investments in IT.
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Extra info for Benefits Realization from Information Technology
28 Benefits Realization from Information Technology Discussion: key themes emerging from the analysis of the case studies The research explored the extent to which a sample of organizations are already adopting benefits realization practices. , 1996), when managing information systems projects, and what happens in practice. Indeed, the vast majority of the projects investigated for this study focused on the design and delivery of an IT (technical) solution with only a very limited focus on the wider issues of work redesign, process re-engineering, organizational change management and benefits realization.
Indeed, the vast majority of the projects investigated for this study focused on the design and delivery of an IT (technical) solution with only a very limited focus on the wider issues of work redesign, process re-engineering, organizational change management and benefits realization. We found no evidence – across the cases – of the adoption of a well-integrated portfolio of benefits realization practices, which could be seen to demonstrate a ‘benefits realization capability’. Moreover, although we discovered many individual instances of specific practices being adopted, overall, these practices were not in widespread use, either within or across organizations.
In many cases, an effective review of benefits realized is not carried out. Often this would be impossible, as clear targets were never defined in the first place. In addition, in many cases, benefits are interpreted only as financial benefits for the organization and there is no clear focus on benefits for other stakeholders. The research provided evidence of a number of important elements of benefits review. Portfolio-level control of benefits delivery. The Council established an overall Transformation Programme plan, which defined a three-year programme with clear benefit targets.